customer
What’s Your Backup Plan for Customer Data?
Is it possible for you to wake up and find that your entire customer base is completely gone? Speaking in terms of your customer database, the possibility is very real and also true for employee records, payment history, electronic documents, etc. While just about everyone has experienced the sinking feeling of realizing that an important [...]
Provide Customer Service That Shines With Professional Phone Skills
In this day and age of computer technology, the temptation to rely on it too much is always there. Still, when it comes to customer service, there is simply no replacement for the human touch. Answering services are fantastic for making sure all calls are received and routed correctly, but it’s up to the people [...]
A Proven Way To Boost Your Customer Numbers and Increase Your Sales
It is important that you are aware of who it is you want to sell your product/service to. Recognising your target market is an important step in running a successful business. Many new businesses believe that their customers are anyone who buys their product. However, if you can define exactly who your market is and [...]
5 Steps To Making Your Customer Happy
Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction lies in making customers feel that their needs have been met. Experience with Vilfredo Pareto’s 80/20 rule [...]
Six Sigma And The Customer
The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Although the end results of Six Sigma implementation (such as improvement of bottom line profitability and lean management) are quite significant, the ultimate value addition comes in the form of the return of satisfied customers. In the business world, constant [...]